Title Agentphobia and Emotional Labor: How Human-Agent Interaction Contributes to the Preservation of our Humanity
Authors Hirotaka Osawa (University of Tsukuba)
Abstract The idea of human-agent interaction (HAI) has been expanding into several new fields of application. HAI technologies have the potential to replace the emotional labor of people and free them from the regulation of emotion. However, there are many who are afraid of using autonomous agents as an interface. In this paper, I categorize this fear of agents as "agentphobia" and reference several studies while discussing various approaches to overcoming agentphobia.
PDF [Link]