G-5: Perceived empathy relates to the evaluation of counselling by both a human and an artificial intelligence agent
| 発表番号 | G-5 |
| 発表タイトル | Perceived empathy relates to the evaluation of counselling by both a human and an artificial intelligence agent |
| 筆者氏名・所属 |
謝 至中（大阪大学） 日永田 智絵（大阪大学） 河合 祐司（大阪大学） 浅田 稔（大阪大学） |
| アブストラクト | An artificial intelligence (AI) counselor has potential to provide convenient services but is limited by its lower empathy ability than a human counselor. This study aims to investigate the effects of empathy perceived by clients on counselling by human and AI counselors. We designed a counselling experiment that a human or AI counselor motivated a client to increase physical exercise frequency using skills with different levels of empathy. In a high empathy condition，the counselors asked the clients’ emotions and repeated the emotional statements，while they asked the reasons from the clients and showed agreements in the low empathy condition. We found that the evaluations of the counselling were positively correlated with the degrees of empathy perceived by the clients，which suggests that the perceived empathy might improve the evaluation. Further implementing sophisticated empathetic skills of expert counselors is required to build a better relationship between an AI counselor and a client. |
| 論文 | PDFファイル |
